Report Device Issue — PSM Hospital IT Helpdesk

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PSM Hospital Biomedical IT Dispatch

Service Ticket ID < 30 Mins (Emergency Priority)

TKT-2026-000

PSM/IT/2F/C-201

Ward / Dept

Live Progress Path

1. Ticket Registered

Just Now

Incident logged & intimated to Biomedical IT Cell.

2. Technician Dispatched

In Queue

Duty engineer alerted for on-site ward visit.

3. Diagnosis & Ward Repair

Upcoming

Hardware testing, cable checks & component replacement.

4. Resolved & Operational

Pending

Equipment restored to operational & signed off.

Immediate Action Guide (While You Wait):

1. Leave Cables Connected: Do not repeatedly unplug or switch off cords; keeps system error states intact for the arriving engineer.

2. Clinical Workaround: If patient vitals or prescription entry is waiting, use an adjacent active workstation in your ward.

3. Technician En Route: IT Helpdesk has your room location (...) and will visit on-site.

4. Direct Urgent Escalation: If emergency care is impacted, dial Ext. 104 for immediate biomedical IT priority.

Call IT Emergency Desk (Ext. 104)

Check real-time progress & technician status

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